Privacy Policy

This Privacy Policy governs the use of the website https://doctrified.com, our services, and any related mobile applications operated by Doctrified . This Policy explains how we collect, use, store, and protect your Personal Information, which is any information that can identify you, such as your name, email address, or payment details. By using our Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

Who We Are

Our website address is: https://doctrified.com. We provide doctor’s profile, experience, location details to the patients, online booking facility and health forum for free consultation and use Razorpay as Our Payment Gateway Partner, a trusted third-party payment gateway, to process payments securely.

What Personal Data We Collect and Why We Collect It

Comments

When you leave comments on our Platform, we collect the data entered in the comment form, your IP address, and browser user agent string to detect spam. If you use Gravatar, an anonymized string (hash) created from your email address may be shared with the Gravatar service to display your profile picture publicly alongside your approved comment. Gravatar’s privacy policy is available at: https://automattic.com/privacy/.

Media

If you upload images to the Platform, avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images uploaded to the Platform.

Contact Forms

When you submit information through contact forms, we collect details such as your name, email address, and message content to respond to your inquiries or provide services. This information may be stored to improve customer support.

Payments

When you make payments on our Platform, we collect your name, email address, phone number, billing address, and other details necessary for transaction processing. Payment information (e.g., credit/debit card numbers, bank account details) is securely collected and processed by Our Payment Gateway Partner. We do not store your financial information on our servers.

Cookies

We use cookies to enhance your experience:

• Comment Cookies: If you leave a comment and opt-in, we save your name, email address, and website in cookies for convenience, lasting one year.
• Login Cookies: If you log in, we set temporary cookies to check browser compatibility (discarded when you close your browser) and cookies to save login information and display preferences (lasting two days or up to two weeks if “Remember Me” is selected). Logging out removes these cookies.
• Article Editing Cookies: If you edit or publish an article, a cookie indicating the post ID is saved in your browser for one day, containing no personal data.
• Other Cookies: We use cookies for session management and personalized content. You can manage cookie preferences via your browser settings, but disabling cookies may affect Platform functionality. See our Cookie Policy for details.

Embedded Content from Other Websites

Articles on our Platform may include embedded content (e.g., videos, images) from other websites. Such content behaves as if you visited the third-party website, which may collect data, use cookies, or track your interactions, especially if you are logged into their services.

Analytics

We do not use third-party analytics tools. Any analytics data (e.g., IP address, browser type, pages visited) is collected and processed internally to analyze usage patterns and improve our Platform.

Who We Share Your Data With

We do not share your Personal Information with any third parties, including third-party analyzers, except as follows:

• Our Payment Gateway Partner: Payment-related information is shared with Our Payment Gateway Partner to process transactions securely. Their privacy policy is available at [insert link to payment gateway’s privacy policy, if applicable].
• Legal Authorities: When required by law (e.g., Reserve Bank of India regulations) or to protect our rights, safety, or property.

How Long We Retain Your Data

• Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
• User Profiles: For registered users, personal information in user profiles is stored as long as the account is active. You can edit or delete your information (except your username) at any time.
• Payment Data: Transaction details (excluding financial information) are retained as required by law or for accounting purposes.
• Other Data: Contact form submissions and analytics data are retained for a reasonable period to fulfill the purposes outlined in this Policy, unless otherwise required by law.

What Rights You Have Over Your Data

If you have an account or have left comments, you can:

• Request an exported file of your personal data.
• Request deletion of your personal data, except for data we must retain for administrative, legal, or security purposes.
• Opt out of marketing communications by following unsubscribe instructions in our emails.

To exercise these rights, contact us at doctrified@gmail.com. We will respond within a reasonable timeframe, as per applicable laws.

Where We Send Your Data

• Comments may be checked by an automated spam detection service.
• Payment data is securely transmitted to Our Payment Gateway Partner for processing.

Your Contact Information

We use your contact information (e.g., email, phone number) to provide services, send transaction confirmations, respond to inquiries, or deliver updates. You may opt out of non-essential communications.

How We Protect Your Data

We implement reasonable security measures, including encryption, access controls, and secure servers, to protect your Personal Information. Payment transactions are processed via Our Payment Gateway Partner’s PCI DSS-compliant systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

What Data Breach Procedures We Have in Place

In case of a data breach, we will:

• Investigate and contain the breach promptly.
• Notify affected users and relevant authorities (e.g., under India’s DPDP Act) within the required timeframe, if personal data is compromised.
• Take steps to mitigate risks and prevent future breaches.

What Third Parties We Receive Data From

We do not receive data from third parties, except from Our Payment Gateway Partner for payment verification or fraud prevention.

What Automated Decision Making and/or Profiling We Do with User Data

We do not engage in automated decision-making or profiling that produces legal or significant effects on you. Cookies may be used for personalized content, but you can opt out via browser settings.

Industry Regulatory Disclosure Requirements

We comply with applicable laws, including:

• India’s Digital Personal Data Protection Act, 2023.
• Reserve Bank of India guidelines for payment processing.
• Other relevant regulations in jurisdictions where we operate.

For payment-related compliance, Our Payment Gateway Partner ensures adherence to PCI DSS standards. We may disclose data to regulatory authorities as required by law.

Contact Us

For questions about this Policy or to exercise your data rights, contact us at:

• Email: doctrified@gmail.com
• Address: VPO-Shahpur Begu,86, Sirsa, 125055

We reserve the right to update this Policy. Changes will be posted on this page with an updated “Last Updated” date. Please review this Policy periodically.